Airbnb is nowadays a huge company with millions of users using its services. As every business that scales to such levels, in order to keep growing globally also Airbnb needs to maintain the costs of its customer support operations under control.
As explained in a detailed blog post and in a YouTube video, Airbnb focused a lot in increasing the quality and quantity of self-servicing tools, managing to lower the amount of contacts without compromising in the quality of support provided.
In this post we gathered a list of all the resources currently available to Airbnb users, to make it easier to find the answers to your questions.
Are you simply looking for the Airbnb’s phone numbers? Jump to the bottom of the article to find them!
Other helpful Support Resources 💬
Airbnb Help Center
Available at www.airbnb.com/help, contains all the Frequently Asked Questions (FAQ) and the self service tools you might need. Furthermore, through a contact form you can write emails directly to the Airbnb Support Team.
As Airbnb’s contact email is not accessible directly on their website, we created a quick guide to help you get in touch with an Airbnb customer support agent via email.
Airbnb Community Center
Available at www.airbnb.com/help/community, it offers Airbnb members a way to interact between each other, asking questions and commenting on threads, much like a traditional online forum.
Airbnb Mentors
Available at www.airbnb.com/mentors, is a place where new hosts can find more experienced members of the community that will offer remote support to quickly become successful hosts.
Airbnb Resolution Center
Available at www.airbnb.com/resolutions, is the place to go to try to solve any issue or pending situation between a host and a guest, without involving directly Airbnb (for example, if you need to get a refund, send or request money for some extra services provided by the host, make a claim on a security deposit).
Airbnb Disaster Response
Available at www.airbnb.com/disaster-response, gathers all the information needed during an emergency situation (e.g. natural disasters, terroristic attacks…) to facilitate hosts to connect with guests in need.
Airbnb Host Guarantee
Available at www.airbnb.com/disaster-response provides the relevant information you need to be aware if you want to take advantage of the protection offered by Airbnb. If you need to submit a claim, you can do it from this web form.
Airbnb Terms of Use
Available at www.airbnb.com/terms, contain all the boring legal stuff and fine print connected to the usage of the website. Perfect for Germans. 😜
Social Media
Airbnb’s staff is also very active on social media, and given that these are public channels, they tend to be quite responsive
- Twitter: www.twitter.com/airbnb
- Facebook: www.facebook.com/airbnb (public channel)
- Messenger: www.messenger.com/t/airbnb (private messages)
What’s Airbnb phone number? 📞
Often hosts and guests need to urgently get in contact with Airbnb. However, finding the phone numbers to talk directly with Airbnb is not easy, as they are well hidden inside of the Help Center.
Below you can find the list of all the local Airbnb phone numbers, ordered alphabetically by country, that we collected and made available to make it easier to contact Airbnb in case of urgent situations.
In case of immediate danger, always contact the local authorities.
Argentina: +54 11 53 52 78 88
Australia: +61 2 8520 3333
Austria / Österreich: +43 72 08 83 800
Brazil / Brasil : +55 21 3958-5800
Chile: +56 229380777
China / Zhongguo – 中國 / 中国: +86 10 5904 5310 or 400 890 0309 (shared-cost)
Denmark / Danmark: +45 89 88 20 00
France: +33 1 84 88 40 00
Germany / Deutschland: +49 30 30 80 83 80
Greece / ελλάδα: +30 211 1989888
Hong Kong / Xianggang – 香港: +852 5808 8888
Ireland: +353 1 697 1831
Israel / Yisrael +972 3 939 9977
Italy / Italia: +39 06 99366533
Japan / Nippon – 日本: +81 3 4580 0999 or +81 800 100 1008 (toll-free)
Mexico / Méjico: +52 55 41 70 43 33
Netherlands / Nederland: +31 20 52 22 333
New Zealand / Aotearoa: +64 4 4880 888
Norway / Norge: +47 21 61 16 88
Peru: +51 1 7089777
Poland / Polska: +48 22 30 72 000
Portugal: +351 30 880 3888
Puerto Rico: +1 787 919-0880
South Korea / Hanguk – 한국: +82 2 6022 2499 or +82 808 220 230 (toll-free)
Spain / España: +34 91 123 45 67
Sweden / Sverige: +46 844 68 12 34
Switzerland / Schweiz / Suisse: +41 43 50 84 900
United Kingdom: +44 203 318 1111
United States (USA) / Estados Unidos de América (EEUU): +1-415-800-5959 (local San Francisco number) or +1-855-424-7262 / 1-855-4-AIRBNB (toll-free)
Need to find the direct email address of a specific department or Airbnb employee? Try Email Hunter!
Is any of the information or numbers provided not accurate or not working? Tell us in the comments and will fix update it immediately!
